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Privacy Policy

Effective Date: 02/12/2025

Last Updated: 02/12/2025

1. Introduction

Welcome to Vipilink LLC ("Vipilink," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, website, and applications (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business details, billing and payment information.
  • Account Information: User credentials, account settings, and subscription details.
  • Technical Information: IP address, device information, browser type, operating system, and usage logs.
  • Service Usage Data: Logs related to VPN usage, session durations, and interaction with our platform.
  • Cookies and Tracking Technologies: See Section 7 for details.

3. How We Use Your Information

We process personal data for the following purposes:

  • To provide and maintain our Services.
  • To authenticate users and enable secure access.
  • To process transactions and manage subscriptions.
  • To improve, personalize, and analyze Service performance.
  • To prevent fraud, security threats, or abuse.
  • To send important updates and marketing communications (with user consent).
  • To comply with legal obligations.

For users in the European Economic Area (EEA) and other applicable jurisdictions, our lawful bases for processing personal data include:

  • Contractual necessity: Providing the Services you request.
  • Legitimate interests: Improving security, analyzing usage trends, and enhancing our Services.
  • Compliance with legal obligations: Retaining transaction records and responding to lawful requests.
  • Consent: Where required, we will obtain your consent before processing certain data (e.g., marketing emails).

5. User Rights and Controls

Depending on your location, you have the following rights:

  • Access & Correction: Request a copy of your data and correct inaccuracies.
  • Deletion: Request deletion of your personal data, subject to legal retention obligations.
  • Objection & Restriction: Object to processing or request restrictions under certain conditions.
  • Data Portability: Receive a structured, machine-readable copy of your data.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. To exercise your rights, contact us at support@vipilink.com.

6. Data Retention & Security

  • We retain personal data as long as necessary for service provision, legal compliance, and security.
  • We use industry-standard encryption, access controls, and security protocols to safeguard your data.
  • If you delete your account, some data may be retained in backups for a limited period as required by law.

7. Cookies and Tracking Technologies

  • We use essential cookies for authentication and security.
  • Analytics cookies help us understand user behavior and improve our Services.
  • Advertising cookies (if used) require user consent.
  • Users can manage cookie preferences in browser settings or through our Cookie Preferences tool.

8. Third-Party Data Sharing

We do not sell personal data. However, we may share it with:

  • Service Providers: Cloud hosting, payment processors, analytics providers.
  • Business Partners: Authorized resellers and affiliates for service delivery.
  • Legal Authorities: If required by law, to protect rights, or prevent fraud.
  • Corporate Transactions: In case of mergers, acquisitions, or business transfers.

9. International Data Transfers

  • We operate globally and may transfer data to countries outside your jurisdiction.
  • Where required, we implement Standard Contractual Clauses (SCCs) or other safeguards to ensure compliance.

10. Compliance with Laws (GDPR, CCPA, etc.)

  • GDPR: We adhere to EU data protection laws and appoint an EU representative when required.
  • CCPA: California residents have rights to access, delete, and opt-out of data sharing.
  • We comply with other applicable privacy laws worldwide.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.
  • Material changes will be communicated via our website or by direct notification.
  • Continued use of our Services after updates constitutes acceptance of the revised policy.

12. Contact Information

For privacy inquiries, please contact us at:

Vipilink LLC

145 S Glenoaks Blvd PMB 2015, Burbank, CA 91502

Email: support@vipilink.com

Phone: +1 424-219-5544

Thank you for trusting Vipilink with your privacy.